Effective Date: 10/15/2024

1. Return Policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it within 3-5 days of receiving your items.

2. Eligibility for Returns

To be eligible for a return:

  • Items must be unused, in their original condition, and with all tags attached.
  • Proof of purchase (order confirmation or receipt) must be included with the return.

3. Non-Returnable Items

The following items cannot be returned:

  • Customized or personalized items
  • Sale items or clearance products
  • Gift cards

4. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer service team at athlesonsports@gmail.com or +923302477771 to request a return authorization.
  2. Once approved, securely package the item and include the proof of purchase.
  3. Ship the item back to the address provided by our customer service team.

5. Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective or the wrong item was sent. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value.

6. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.

7. Exchanges

If you need to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.

8. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receipt. We will provide instructions for returning the item and will either issue a refund or send a replacement at no additional cost.

9. Changes to This Policy

We may update this return and refund policy from time to time. Any changes will be posted on our website.

Conclusion

Thank you for choosing Athleson International. We appreciate your business and are here to assist you with any questions or concerns regarding your return or refund.